Refunds and cancellations

Last updated 4 March 2026. This page sits with the terms of instruction.

Eligibility

Refunds apply to tuition invoices issued by Mesh Mapbase for Survey Desk, Cartograph Studio, Meridian Atelier, and quoted clinics such as Board Briefing Craft. They do not apply to third-party travel, hotels in Otterburn, or your employer’s internal time. If your company paid, the refund is issued to the company unless the finance contact writes otherwise.

Timeframe

If you are a consumer in the United Kingdom buying at a distance, you may cancel within fourteen days of the enrolment letter without giving a reason, provided we have not issued Survey Desk materials or begun a clinic at your request. If you ask us to start inside that period — for example by requesting an early recording pack — you agree that the cooling-off window may shrink to unused value only.

After cooling-off, Cartograph cancellations made more than ten full days before the first clinic receive a refund minus a £120 administration charge. Cancellations inside those ten days are not refunded, because the seat cannot be filled. Survey Desk is refundable at 50% if you have not opened more than two modules, measured by our access log, within thirty days of issue. After thirty days Survey Desk is not refunded.

Full or partial refunds

A full refund (less any administration charge stated above) applies when the studio cancels a run, when cooling-off is used before materials, or when we judge a medical or bereavement request on the papers you send. We do not require a narrative of the illness, only a dated note from a professional or a comparable document.

A partial refund applies when Meridian Atelier private hours have not all been used: unused hours are returned at £380 each, and the Cartograph portion follows the Cartograph rule. If you attended four or more Cartograph clinics, the Cartograph portion is treated as delivered.

Non-refundable items

Completion letters already issued are not “returned.” Visiting-day lunches prepaid to a third venue are not refunded by us. Gift seats transferred to a colleague are not refunded to the original payer once the transfer is confirmed in writing.

Refund process

Write to info@mesh-mapbase.digital with the invoice number and whether you are a consumer or a company. We acknowledge within two working days and confirm the calculation. Do not use the public form’s success message as a refund receipt — wait for the email.

Processing time and method

Approved refunds leave our account within fourteen days of the confirmation email. They travel by the original payment method where the bank allows, otherwise by UK Faster Payment to an account you nominate. We do not refund in store credit or in “future season vouchers” unless you ask for that in writing.

Cancellation by the studio

If Rowan or a named tutor cannot run a Cartograph week, we offer a dated replacement or a full refund of the unused clinics. We will not substitute an unannounced instructor for more than one session without offering that choice.

Exceptions

We may refuse a Survey Desk refund where the access log shows the full workbook was downloaded in the first weekend. We may refuse a Cartograph refund where the code of conduct in the terms was broken. Statutory rights under the Consumer Rights Act 2015 still apply where teaching is not as described.

Who to contact

Refund requests: info@mesh-mapbase.digital. Telephone: 070 6006 2269. Post: 1 Rowland Rd; Otterburn; NE19 5PP; United Kingdom. Put “Refund” in the subject line.